Survey for Order#
Client:
Project Coordinator:
Account Manager:
1. Communication with
(your Project Coordinator), was simple, straightforward, and acknowledged in a timely manner (within 1 business day).
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
2. Your Project Coordinator was provided solutions to make your production process smoother.
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
f. Not applicable
3. Your Project Coordinator promptly informed you of any production schedule changes or delays.
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
f. Not applicable
4. Your Project Coordinator followed special requirements, requests, and/or instructions provided on the order release document or after the order was released.
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
f. Not applicable
5. How would you rate the overall quality of communication and service of your Project Coordinator? (Please rate the following on a rating scale of 1-10, where 1 is ‘Poor’ and 10 is ‘Excellent’)
1
2
3
4
5
6
7
8
9
10
Poor
Excellent
1. Communication with
(your account manager), was helpful and the speed of communication was prompt (within 2 working hours).
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
2. Your account manager paid attention to all the requirements of your RFQ and quoted your order accurately.
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
3. Your account manager was creative when providing multiple quote options and solutions where possible.
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
f. Not applicable
4. Your account manager was efficient at sourcing hard to find parts in your BOM.
a. Strongly agree
b. Somewhat agree
c. Neutral
d. Somewhat disagree
e. Strongly disagree
f. Not applicable
5. How would you rate the overall quality of communication and service of your account manager? Please keep in mind the following aspects of communication: Useful information such as comprehensive quotes, payment details, shipping schedules, etc. (Please rate the following on a rating scale of 1-10, where 1 is ‘Poor’ and 10 is ‘Excellent’)
1
2
3
4
5
6
7
8
9
10
Poor
Excellent
Do you have any other relevant feedback that would help us improve your experience when utilizing Bittele Electronics Inc. services?
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